Delivering Compassionate Healthcare

UMC Hospitals, Navi Mumbai is a multi-specialty healthcare provider committed to equitable access, clinical excellence, and compassionate service, powered by an exceptional medical team and modern infrastructure. The hospital’s model integrates prevention, diagnosis, treatment, and rehabilitation to deliver safe, personalized care across specialties.

Vision

“Where Care Comes First”

Mission

“To create a state-of-art integrated healthcare delivery system providing care with compassion to every patient under the guidance of an exceptional medical team ably supported by world class infrastructure”

Values

• Integrity: Honesty and professionalism underpin every clinical decision, interaction, and outcome, ensuring trust and ethical conduct at all times.

• Efficiency: Effective communication, clear care pathways, and adherence to promised turnaround times form the cornerstone of service delivery.

• Responsibility: Ownership of each step in the care journey—from triage to recovery—drives accountability and consistent patient outcomes.

• Transparency: Open, respectful communication within the organization and with associates, partners, and patients ensures clarity and confidence.

Who We Are

UMC Hospitals, Navi Mumbai blends specialist expertise, standardized protocols, and person-centered care to address diverse health needs. Clinical teams work in coordinated units so that diagnostics, procedures, and recovery support occur seamlessly under one roof.

What sets UMC Hospitals Apart

• Consultant-led, multidisciplinary care with clear escalation and second-opinion pathways across medical and surgical specialties.

• Standardized safety bundles, including surgical safety checklists, infection prevention protocols, and medication reconciliation.

• Minimally invasive and enhanced-recovery approaches designed to reduce pain, complications, and hospital stay.

• Integrated support services spanning anesthesia, critical care, physiotherapy, dietetics, and patient counseling.

Clinical Services Snapshot

• Cardiology, Interventional Cardiology, and Cardiac Rehabilitation

• General and Minimal Access Surgery, Proctology, and Colorectal Care

• Gastroenterology, Advanced Endoscopy, and GI Surgery

• Endocrinology, Diabetes, and Metabolic Health
• Nephrology, Dialysis Services
• Orthopaedics (arthroscopy, arthroplasty, trauma, hand, foot–ankle; spine services optional as per unit scope)
• ENT (otology, rhinology, laryngology, head–neck)
• Gynaecology (minimally invasive, urogynecology, cervical health)
• Internal Medicine and Preventive Health Programs
• Radiology and Imaging (digital X-ray, ultrasound/Doppler, CT, image-guided procedures)
• Anesthesiology and Perioperative Medicine

Infrastructure and Technology

• Modern operating rooms with advanced anesthesia and monitoring systems for precision and safety.

• Critical care environments designed for complex, multi-system support and rapid stabilization.

• Digital imaging with PACS-enabled workflows for fast, secure reporting and collaborative decisions.

• Protocol-driven sterilization, environmental controls, and equipment maintenance for reliability and safety.

Quality and Safety

• Evidence-based clinical pathways with continuous audits to track outcomes, readmissions, and complications.

• Checklists for high-risk transitions—admission, transfer, and discharge—support safe handovers and continuity of care.

• Antimicrobial stewardship, device-related infection prevention, and VTE prophylaxis aligned with international best practices.

Patient Experience

• Clear communication of diagnosis, options, risks, benefits, and recovery timelines to support informed decisions.

• Coordinated appointments, discharge planning, and post-visit follow-ups to sustain recovery and treatment adherence.

• Insurance facilitation and cost transparency, with eligibility and preauthorization guidance aligned to policy terms.

Community and Outreach

• Preventive health initiatives, screening camps, and education programs that promote early detection and healthier lifestyles.

• Partnerships with local organizations for awareness, access, and continuity of care across neighborhoods and workplaces.

Ethics and Governance

• A strict code of medical ethics and non-negotiable standards around consent, privacy, and data protection.

• Transparent processes for feedback handling and grievance redressal, with timely, accountable responses.

Learning and Development

• Ongoing clinician education, simulation-based drills, and case reviews to refine skills and sustain high-quality outcomes.

• Cross-specialty conferences and tumor boards (where applicable) to ensure comprehensive planning for complex cases.

Environment and Sustainability

• Resource-conscious operations focused on waste reduction, safe biomedical disposal, and energy-efficient systems.

• Continuous process improvements to minimize environmental impact while maintaining quality and safety.

Leadership and Team

• Experienced consultants, compassionate nursing staff, and skilled allied health professionals working as one coordinated team.

• Administrative, biomedical, and quality teams ensure that clinical services are supported by robust systems and reliable operations.

Access and Appointments

• Walk-in and scheduled consultations with coordinated diagnostics and day-care services for quicker turnaround.

• Assistance with pre-procedure preparation, documentation, and post-visit care plans for continuity and safety.